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Training Team Lead (Hospitality)

Salary undisclosed

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Qualifications:
Minimum Skills to Hire:
  • 5 years experience in the BPO industry.
  • 2 years experience as a Training Manager or Training Supervisor in a BPO setting.
  • Instructional Systems Design background.
  • Strong client management skills.
  • Strong Training Operational Experience (Customer Service related).
  • Is a team player.
  • Flexible and adaptable to a high stress, high demand fast paced multi-lingual and multi-cultural environment.
  • English C1 or above.
  • Any secondary language: Mandarin (preferred), Japanese, Korean, Thai.
  • Have worked in the Travel and Hospitality / Hospitality / Hotel Industry for a minimum of 1 year is a plus.
  • In-depth knowledge on Customer Experience and White Glove Experience.