Training Team Lead (Hospitality)
Salary undisclosed
Checking job availability...
Original
Simplified
Qualifications:
Minimum Skills to Hire:
- 5 years experience in the BPO industry.
- 2 years experience as a Training Manager or Training Supervisor in a BPO setting.
- Instructional Systems Design background.
- Strong client management skills.
- Strong Training Operational Experience (Customer Service related).
- Is a team player.
- Flexible and adaptable to a high stress, high demand fast paced multi-lingual and multi-cultural environment.
- English C1 or above.
- Any secondary language: Mandarin (preferred), Japanese, Korean, Thai.
- Have worked in the Travel and Hospitality / Hospitality / Hotel Industry for a minimum of 1 year is a plus.
- In-depth knowledge on Customer Experience and White Glove Experience.