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Customer Relationship Management Executive

RM 3,000 - RM 4,300 / month

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  • Respond promptly to customer inquiries via phone calls, emails, and WhatsApp messages
  • Provide accurate information about products and services
  • Handle customer complaints or concerns with professionalism and empathy, offering solutions to resolve issues effectively
  • Make outbound calls to customers to share product information and updates
  • Follow up on customer interactions to ensure satisfaction
  • Engage with customers in informal settings such as tea or meals to strengthen rapport
  • Actively listen to customer needs and exceed their expectations
  • Collaborate with the CRM team to brainstorm and implement innovative ideas that surprise and delight customers
  • Exhibit strong problem-solving skills to address and pacify customer dissatisfaction
  • Perform general administrative tasks, including copying, filing and documentation
  • Generate monthly, quarterly, and annual reports for management, providing insights into customer interaction and feedback.
  • At least 2 Year(s) of working experience in the related field
  • Proficiency in Microsoft Office Suite (Word, Excel, Power Point)
  • A passion for engaging with people and building relationships
  • Strong problem-solving and conflict-resolution abilities
  • Excellent communication skills, both verbal and written
  • Ability to work independently and collaboratively within a team
  • Can communicate fluent in Mandarin and English
  • Personal Accident Insurance
  • Staff Purchase
  • Company Trip