
Customer Relationship Management Executive
RM 3,000 - RM 4,300 / month
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- Respond promptly to customer inquiries via phone calls, emails, and WhatsApp messages
- Provide accurate information about products and services
- Handle customer complaints or concerns with professionalism and empathy, offering solutions to resolve issues effectively
- Make outbound calls to customers to share product information and updates
- Follow up on customer interactions to ensure satisfaction
- Engage with customers in informal settings such as tea or meals to strengthen rapport
- Actively listen to customer needs and exceed their expectations
- Collaborate with the CRM team to brainstorm and implement innovative ideas that surprise and delight customers
- Exhibit strong problem-solving skills to address and pacify customer dissatisfaction
- Perform general administrative tasks, including copying, filing and documentation
- Generate monthly, quarterly, and annual reports for management, providing insights into customer interaction and feedback.
- At least 2 Year(s) of working experience in the related field
- Proficiency in Microsoft Office Suite (Word, Excel, Power Point)
- A passion for engaging with people and building relationships
- Strong problem-solving and conflict-resolution abilities
- Excellent communication skills, both verbal and written
- Ability to work independently and collaboratively within a team
- Can communicate fluent in Mandarin and English
- Personal Accident Insurance
- Staff Purchase
- Company Trip