B
Call Centre Exe ( rotate shift 7 x 24hours) Hindi Speaker Live Chat | WFH basis
RM 2,800 - RM 4,500 / month
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Title : Call Centre Agent ( live chat)
Working days : 5 days ( rotational shift 24 hours)
Location : Working from Home
nature of Business :Established BPO company
Responsibilities:
- Provide customers with high-quality business consulting services and help customer solve problems via chat.
- Continue to follow up key customers or key issues and provide reasonable and effective solutions to improve customer satisfaction.
- Communicate with users to maintain daily customer relations and provide efficient and professional services.
- Actively participate in team suggestions and be able to make certain suggestions and optimizations.
- Handle inbound calls, live chat, and other service methods.
- Provide accurate, valid, and comprehensive information.
- Follow communication procedures, guidelines and policies.
- Support other business units with customer liaison and documenting requests.
Requirements:
- Open to Malaysians only.
- Do have experience as a Customer Support in live chat at least 1 year.
- Familiarity with Cryptocurrency, Block Chain, KYC, or the Banking industry is a plus,
- Excellent communication, coordination and problem-solving skills.
- Able to do multi-tasking and patience when handling tough cases,
- Must be able to work in rotational shifts.
- Have a strong ability to learn quickly and self-motivation, strong resistance to pressure, and strong sense of responsibility.
- Candidate must be fluent in both English and Hindi as the role requires candidate to deal with global/local customers.
- Able to write in Romanize Hindi.
Benefits:
- After 10-days training will be fully working remotely.
- Permanent position with 3 months probation period.
- Medical coverage will provided once get confirmation.
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Vision insurance
- Work from home
Schedule:
- Afternoon shift
- Evening shift
- Fixed shift
- Night shift
Job Type: Full-time
Pay: RM2,800.00 - RM4,500.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
Work Location: In person