Epicareer Might not Working Properly
Learn More
B

Call Centre Exe ( rotate shift 7 x 24hours) Hindi Speaker Live Chat | WFH basis

RM 2,800 - RM 4,500 / month

Checking job availability...

Original
Simplified

Title : Call Centre Agent ( live chat)

Working days : 5 days ( rotational shift 24 hours)

Location : Working from Home

nature of Business :Established BPO company

Responsibilities:

  • Provide customers with high-quality business consulting services and help customer solve problems via chat.
  • Continue to follow up key customers or key issues and provide reasonable and effective solutions to improve customer satisfaction.
  • Communicate with users to maintain daily customer relations and provide efficient and professional services.
  • Actively participate in team suggestions and be able to make certain suggestions and optimizations.
  • Handle inbound calls, live chat, and other service methods.
  • Provide accurate, valid, and comprehensive information.
  • Follow communication procedures, guidelines and policies.
  • Support other business units with customer liaison and documenting requests.

Requirements:

  • Open to Malaysians only.
  • Do have experience as a Customer Support in live chat at least 1 year.
  • Familiarity with Cryptocurrency, Block Chain, KYC, or the Banking industry is a plus,
  • Excellent communication, coordination and problem-solving skills.
  • Able to do multi-tasking and patience when handling tough cases,
  • Must be able to work in rotational shifts.
  • Have a strong ability to learn quickly and self-motivation, strong resistance to pressure, and strong sense of responsibility.
  • Candidate must be fluent in both English and Hindi as the role requires candidate to deal with global/local customers.
  • Able to write in Romanize Hindi.

Benefits:

  • After 10-days training will be fully working remotely.
  • Permanent position with 3 months probation period.
  • Medical coverage will provided once get confirmation.

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Vision insurance
  • Work from home

Schedule:

  • Afternoon shift
  • Evening shift
  • Fixed shift
  • Night shift

Job Type: Full-time

Pay: RM2,800.00 - RM4,500.00 per month

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay

Work Location: In person