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Coupa Support Analyst

RM 5,000 - RM 8,500 / month

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The successful candidate will be responsible for providing

functional and technical support for the Coupa platform, ensuring optimal performance,

resolving issues, and supporting end-users across the business. You will work closely with

procurement, finance, and IT teams to maintain system stability and enhance user

experience.

Key Responsibilities:

  • Provide daily operational support for Coupa modules (Procurement, Invoicing,

Expenses, Supplier Management, etc.).

  • Monitor and respond to incidents and service requests via ticketing system within

SLA.

  • Troubleshoot and resolve functional and technical issues related to Coupa

configurations, integrations, and workflows.

  • Support user access management, role-based permissions, and Coupa security

configurations.

  • Perform root cause analysis and implement preventive solutions for recurring

issues.

  • Liaise with Coupa support and internal IT teams to resolve platform-level or

integration-related problems.

  • Assist in testing and deploying Coupa updates, enhancements, and new modules.
  • Support month-end / quarter-end closing processes related to P2P operations.
  • Provide training and documentation for business users and new joiners.
  • Maintain documentation for processes, issues, configurations, and resolutions.

Required Qualifications and Skills:

  • Bachelor’s degree in Computer Science, Information Systems, Finance, or a related

field.

  • 3-5+ years of hands-on experience supporting Coupa or similar P2P SaaS platforms.
  • Strong understanding of P2P processes including procurement, invoicing, and

expense management.

  • Experience with Coupa integrations to ERP systems (e.g., SAP, Oracle, NetSuite).
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira) and ITIL support model.
  • Excellent problem-solving, communication, and analytical skills.
  • Ability to prioritize, multitask, and work collaboratively in a fast-paced environment.

Preferred Qualifications:

  • Coupa Certified Professional (CCP) certification is a plus.
  • Experience with data extraction and reporting tools (e.g., Coupa Insights, SQL,

Power BI).

  • Understanding of compliance and audit requirements in procurement and finance

systems.

Job Types: Full-time, Contract
Contract length: 8 months

Pay: RM5,000.00 - RM8,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Experience:

  • COUPA: 3 years (Required)

Work Location: In person

Application Deadline: 04/30/2025
Expected Start Date: 05/15/2025