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Associate, Fraud Operations
RM 2,000 - RM 2,500 / month
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- Identify and monitor the potential risks due to fraud in all areas.
- Identify, analyse and escalate any key items regarding fraud or potential fraud.
- Review customer’s feedback and complaints lodged with comprehensive validations conducted prior to addressing the root cause and substantiated with evidence prior to resolving a case.
- Ensure that customer education on potential vulnerabilities is communicated effectively.
- Ensure proper investigations are conducted for all type of cases received with regards to Chargeback, Money Back Guarantee, Customer Service and other fraud related cases.
- To carry out other ad-hoc tasks as specified by the supervisor / leader from time to time.
- Analysis of transaction data to surface patterns, trends, and bugs that help inform company fraud policies and processes and contribute to fraud prevention mechanisms.
- The duties and responsibilities of the Employee outlined herein may be subject to change and the Employee may be required to perform additional tasks as deemed necessary by the Company.
Job Type: Contract
Contract length: 3 months
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Language:
- English (Preferred)
Work Location: In person