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Front Office Executive

RM 3,000 - RM 3,499 / month

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Job Description: - Greeting visitors, answering phone calls, and responding to inquiries promptly and professionally - Handling check-ins and check-outs, resolving guest complaints or issues - Providing information about hotel facilities, local attractions, and services - Assist in managing room reservations, including processing bookings, cancellations, and modifications - Routinely check the rooms condition for cleanliness and maintenance issues to be reported - Assisting with billing inquiries and resolving any discrepancies in billing records - Maintaining cleanliness and organization of the front office area - Work closely with other departments to ensure efficient operations. - Preparation of check in and check out lists. - Identify patterns or recurring issues and brainstorm solution to improve processes. - Perform data entry tasks, including updating customer records, processing orders, and maintaining accurate databases. - Perform any ad-hoc responsibilities assigned by superiors.