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Assistant Store Team Leader

RM 2,000 - RM 2,500 / month

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Key Responsibilities: Sales & Customer Service

  • Assist in achieving and exceeding store sales targets and KPIs.
  • Provide exceptional customer service by understanding customer needs and offering the right mobile products, services, and accessories.
  • Handle escalated customer issues professionally and promptly.
  • Promote ongoing product promotions, bundles, and service plans.

Team Support & Leadership

  • Support in coaching, training, and motivating team members.
  • Delegate tasks and supervise team performance during shifts.
  • Help onboard new employees and support ongoing development.
  • Step in as acting team lead during the Store Team Lead’s absence.

Store Operations

  • Ensure proper opening and closing procedures are followed.
  • Assist in managing inventory, stock levels, and product displays.
  • Maintain store cleanliness, organization, and compliance with brand standards.
  • Process transactions accurately using POS systems.

Reporting & Administration

  • Assist with daily sales reports, shift logs, and inventory records.
  • Help monitor employee attendance, punctuality, and shift scheduling.

Requirements:

  • Minimum 1–2 years of retail experience, preferably in mobile or electronics.
  • Strong interest in mobile technology and sales.
  • Excellent communication and interpersonal skills.
  • Ability to lead and inspire a small team.
  • Basic understanding of inventory systems and POS software.
  • Able to work on weekends, public holidays, and shift hours.

Preferred:

  • Experience in a telecommunications or mobile phone retail environment.
  • Knowledge of mobile plans and latest smartphone trends.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift

Supplemental Pay:

  • Attendance bonus
  • Commission pay

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you able to work on shift, weekend and Public Holiday? (Yes/No)
  • We must fill this position urgently. Can you start immediately? (Yes/No)
  • How much is your expected salary?

Experience:

  • retail: 1 year (Required)

Work Location: In person