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Coordinator, ITSM Governance

  • Full Time, onsite
  • Agensi Pekerjaan UniTalent (Recruitment Agency)
  • Kuching, Malaysia
RM 4,000 - RM 6,000 / month

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JOB SUMMARY

Key Responsibilities

1. Technical Skills and Knowledge

  • In-depth understanding of ITSM frameworks like ITIL (Information Technology
  • Infrastructure Library) and its processes (Incident, Problem, Change, Release,and Service Request Management).
  • Ensure ITSM processes adhere to governance requirements and pass internal or external audits.
  • Drive continual improvement of ITSM processes.
  • Ensure secure ITSM operations and compliance with security policies.

2.Policy and Planning

  • Assist and support the Assistant Manager, Infrastructure or Manager, IT to implement
  • and to ensure compliance with all University IT-related policies.

3. Documentation

  • Develop and maintain various procedural and technical documents in areas such as customer service and application support.
  • Prepare ITSM policy, procedures, and guideline documentation.

4. Resource Management

  • Monitor material usage and check the deliveries for the University.
  • Ensure system compatibility and maintenance of the University’s Standard Operating Environment.

JOB REQUIREMENTS

  • A recognised Bachelor’s degree in Information Technology or a related field, with a minimum of three (3) years of relevant experience in operational support.
  • Candidates with a Master’s degree in a related discipline may also be considered.
  • Proven experience managing and overseeing ITSM processes such as Incident, Problem, Change, and Service Request Management.
  • Proficiency in generating reports, configuring workflows, and monitoring performance metrics using ITSM platforms.
  • Experience in implementing and maintaining governance frameworks to ensure compliance with policies and regulations.
  • Strong understanding of IT infrastructure components (e.g., servers, networks, cloud environments) and how they integrate with ITSM processes.
  • Demonstrated ability to identify process inefficiencies and drive improvements in ITSM workflows.
  • Capable of leading process reviews, governance sessions, and training initiatives to enhance ITSM awareness.

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Schedule:

  • Monday to Friday

Work Location: In person