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Customer Service Excellence:
- Greet and assist customers in a friendly and professional manner.
- Understand customers’ needs and provide personalised product recommendations.
- Address and resolve customer inquiries, complaints, and concerns promptly and effectively.
Sales and Product Knowledge:
- Demonstrate in-depth knowledge of products and services to help customers make informed decisions.
- Upsell and cross-sell products to enhance the customer shopping experience and achieve sales targets.
- Maintain awareness of current promotions and sales to inform customers and drive sales.
Operational Tasks:
- Process transactions accurately and efficiently using the point-of-sale (POS) system.
- Maintain and organise merchandise on the sales floor to ensure it is visually appealing and accessible.
- Assist with stock replenishment and inventory management.
Housekeeping:
- Ensure the sales floor and other areas are kept clean and organised throughout the day.
- Regularly clean and tidy display areas, shelves, and promotional stands.
- Dispose of waste and manage cleanliness according to company standards.
- Report any maintenance issues or cleanliness concerns to the appropriate department.
Team Collaboration:
- Work closely with team members to ensure a cohesive and supportive working environment.
- Participate in team meetings and contribute ideas for improving customer service and sales performance.
Training and Development:
- Engage in ongoing training and development to enhance product knowledge and customer service skills.
- Share best practices and support colleagues in achieving departmental goals.
- Greet and assist customers in a friendly and professional manner.
- Understand customers’ needs and provide personalised product recommendations.
- Address and resolve customer inquiries, complaints, and concerns promptly and effectively.
- Candidates must possess at least SPM
- Proven experience in a customer service or sales role is preferred.
- Fresh graduate are welcome to apply
- Able to speak in English and Bahasa Malaysia
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to work effectively in a fast-paced and team-oriented environment.
- Basic knowledge of sales and inventory management systems is an advantage.
- 4 Days work
- With Commission
- Multiple incentives
- Birthday leave
- Medical & insurance benefits
- Fast-track career progression