
Customer Service Assistant
RM 2,300 - RM 2,600 / month
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- To follow the operating procedures of customer service and actively serve customers to ensure that the company can maintain a good relationship with customers
- Solve customer inquiries & complaints and provide service in professional way through various channels (Email, social media) and provide the best solution
- Clearly understand customer needs and reflect to management
- Work together as a team to achieve timely turnaround time and quality replies to every customer
- Improve customer satisfaction and delivery an amazing shopping experience, and promote the company's latest activities to our customers by going above and beyond their inquiries, feedback, and needs
- Involve in backend live session to provide real-time reply to customers’ questions and assist Live Streamer
- Any ad-hoc duties assigned by Superior or Management from time to time
- Able to read and typing Mandarin to reply Mandarin reading customers
- Can accept working on weekend (5 working days a week, rotational shift)
- Can accept working on night shift (2pm to 11pm, rotational shift)
- No experience needed, training will be provided
- Fresh graduates are welcome too
- Show patience, enthusiasm, respect and attention to customers
- Have self-disciplined, positive attitude and strong sense of responsibility
- Exercise customer-centric and professional treatment of every customer
- Familiar with basic Microsoft Excel, E-mail, Google Drive, Facebook Messenger, etc.
- 5 Days Work
- Night Shift allowance
- On job coaching and training
- Personal development opportunities
- Staff purchase discount
- Performance rewards
- Nearby public transport
- Casual dress code
- Free snacks
- Open culture
- Opportunity to get commission from doing sales