Production Support Engineer

Job Description: What you'll be doing • Support business operations area on functional issues raised on their areas by improving or performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams. • Proactively monitor and maintain the performance of MQ, FTP, and SQL systems to ensure high availability and optimal performance • Quickly identify, diagnose and resolve issues related to MQ, FTP, and SQL applications and infrastructure • Quality and support to solve technical incidents (Minor and major incident) for infrastructure support and the related providers. All of it in accordance with group processes and procedures. • Monitor, analyze and reports root cause of system/ production disruption and include recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers / vendors or IT teams. • Monitor and test functionally the applications perimeter used in the business area. • Keep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process) • Be aware and participate to change management/release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter. • Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks. • Enrich procedures & documentation about production issues and resolved case. Keep processes • Collaborate with cross-functional teams to implement system enhancements and solve complex problems • Participate in on-call rotations and provide after-hours support as needed What we're looking for • Bachelor's or master degree in information technology, engineering, or finance/Banking industry • Minimum 7 years of experience working in IT service management /Infrastructure or as IT Business analyst. • Experience working either in IT service management /Infrastructure or as IT Business analyst with ability to quickly acquire a functional or technical understanding. • Understand or experience in data feeding: MQ, FTPs, • Understand or experience in SQL (preferably Oracle): Standard query like select or update • Understand or experience in IT incident and problem management procedures of a defined perimeter, preferably in banking/finance or insurance. • Strong knowledge (& reporting) of IT ticketing system like Remedy, Service Now and Jira. • Work experience in Finance, banking or insurance industry is preferred. • Certification – ITIL is a PLUS. • Excellent people skills and ability to collaborate inter teams and several providers • Strong problem solving, analytical, and time management skills as well as resistant to pressure. • Strong written and oral communication skills.