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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Call Center Executive / Team Lead

RM 2,200 - RM 3,500 / month
Checking job availability...
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Responsibilities

· Provide excellent customer experience and maintain high level of service and professionalism at all times.

· To attend to incoming calls from customers.

· To attend to live chat enquiries from customers.

· Telephone or email response/ follow up on initial interactions.

· To conduct outbound call to list of customers.

· Log all incoming requests or complaints in ticketing system.

· Provide high service standards to meet customer needs and expectations.

· Provide first level basic troubleshooting to identify product issues.

· Able to handle and manage customer’s issues.

· Execute file transfer and ensures files are received and sent according to schedule.

· Download inbound MasterCard files and upload outbound files using MFE.

· Backup and perform housekeeping of files.

· Execute daily batch run and update the checklist.

· Escalate batch run issues to TPP team.

· Prepare batch run report to tentatively GM Operations.

· Monitor and manage all links to external systems/processors.

· Monitor and manage all internal links.

· Printing and distribution of reports.

· Any other tasks as assigned by team manager.

Team Lead Duties:

· Assist in the formulation of targets for individuals and teams.

· Answer questions from staff and provide guidance and feedback.

· Anticipate escalation and take over calls when needed.

· Provides communication and follow up to ensure subordirates are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions.

· Measure performance with key metrics such as call abandonment, calls waiting etc.

· Ensure adherence to policies for attendance, established procedures etc.

· Studies and standardizes procedures to improve efficiency of subordinates.

· Keep management informed on issues and problems.

· Prepare monthly/annual performance reports.

· Provides coaching & ensure staff adhere to SOP.

Job Requirements:

  • Bahasa Malaysia, English and Mandarin speaking is an added advantage
  • Minimum SPM, Certificate, or Diploma in any discipline
  • Knowledge of Microsoft Office Excel
  • Good in communication skill and emphasizes on challenging and multi-tasks responsibilities and duties that will give opportunities to use skills and credibility
  • Immediate commencement is preferable.
  • Possess own transport is added advantage.
  • Willing to work on night shift and weekends (offsite support).
  • USJ21 LRT station within walking distance.

Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM3,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday
  • Night shift
  • Weekend jobs

Supplemental Pay:

  • Yearly bonus

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person