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Customer Service Executive / Up to 5K / Welcome fresh grads/Cantonese & Mandarin

RM 4,000 - RM 4,000 / month

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Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about products and services.
  • Resolve customer complaints and issues efficiently and effectively.
  • Process orders, returns, and exchanges.
  • Maintain customer records by updating account information.
  • Follow up on customer interactions to ensure resolution and satisfaction.
  • Collaborate with other departments to address and resolve customer concerns.
  • Identify and escalate priority issues to the appropriate channels.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM4,000.00 per month

Benefits:

  • Flexible schedule
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Performance bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person