V
Customer Service Executive / Up to 5K / Welcome fresh grads/Cantonese & Mandarin
RM 4,000 - RM 4,000 / month
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Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services.
- Resolve customer complaints and issues efficiently and effectively.
- Process orders, returns, and exchanges.
- Maintain customer records by updating account information.
- Follow up on customer interactions to ensure resolution and satisfaction.
- Collaborate with other departments to address and resolve customer concerns.
- Identify and escalate priority issues to the appropriate channels.
Job Types: Full-time, Permanent, Fresh graduate
Pay: From RM4,000.00 per month
Benefits:
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
Education:
- STM/STPM (Preferred)
Experience:
- Customer support: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Work Location: In person