Customer Service Cum Marketing Executive (Mandarin Speaker)

Role Description:
The Customer Service cum Marketing Executive will be responsible for managing customer relationships, resolving inquiries, and supporting marketing initiatives to enhance customer satisfaction and brand visibility. This role requires a mix of excellent communication skills, proactive customer service, and a creative approach to marketing strategies.

Responsibilities:

• Primary Contact: Serve as the main point of contact for customer inquiries, complaints, and issues.
• Quick Response: Respond promptly to customer inquiries via phone, email, chat, and social media.
• Resolve Complaints: Investigate and resolve customer complaints efficiently to ensure satisfaction.
• Internal Collaboration: Work closely with internal teams (Marketing & Operations) to address customer concerns quickly.
• Documentation: Record and track customer interactions, complaints, and resolutions.
• Build Relationships: Establish and maintain strong customer relationships to foster loyalty.
• Follow-Up: Conduct follow-up communications to ensure customer satisfaction and feedback.
• Support Marketing Campaigns: Assist in the planning, execution, and monitoring of marketing campaigns.
• Promote Brand: Actively promote company products and services to customers, enhancing the brand experience.
• Content Creation: Assist in creating marketing materials such as emails, social media posts, and blog content.
• Market Research: Gather customer insights and feedback to inform marketing strategies.
• Reporting: Prepare reports on customer interactions, feedback, and marketing performance.
• Customer Education: Educate customers on product features and company services to enhance their experience.
• Trend Analysis: Identify trends in customer feedback and market preferences to inform future campaigns.

Skills:

• Diploma/Degree in a related field (marketing, business, communication).
• Proven experience (minimum 1-2 years) in customer service and marketing.
• Strong verbal and written communication skills.
• Experience in digital marketing, content creation, and social media management.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work both independently and as part of a team.

Personal Attributes:

• Customer-centric mindset with a creative and strategic approach to marketing.
• Strong organizational, multitasking, and time-management abilities.
• Patience and empathy when handling customer concerns.
• A keen eye for detail, with the ability to manage both customer service and marketing tasks effectively.
• High level of integrity, professionalism, and commitment to both customer satisfaction and brand growth.

Job Type: Full-time

Pay: RM4,800.00 - RM5,500.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• On call
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Attendance bonus

Experience:

• Customer Service: 1 year (Preferred)
• Digital marketing: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Location:

• Johor Bahru (Preferred)

Expected Start Date: 05/02/2025