Fraud Manager - Operations, SG Marketplace
Salary undisclosed
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Department Operations
LevelExperienced (Team Lead)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Drive improvements in fraud-related KPIs (e.g., fraud rates, false positives, MO defense rates, fraud savings), ensuring optimal balance between risk mitigation and enabling growth.
- Act as the fraud representative in cross-functional projects, embedding fraud risk considerations into business initiatives.
- Oversee rule effectiveness testing and lead periodic calibrations; validate and approve rule updates and adjustments in collaboration with Data teams.
- Manage the end-to-end fraud case lifecycle, ensuring timely and appropriate resolution of escalations and incidents.
- Collaborate with Data Analytics and Operations teams to build fraud monitoring and hunting capabilities using multiple data sources.
- Provide support and education to internal stakeholders and affected users on fraud incidents and prevention (e.g., phishing, malware, social engineering).
- Conduct periodic fraud risk assessments and support enhancement of control frameworks to close any control gaps.
- Lead, mentor, and develop a team of fraud analysts to consistently meet performance, quality, and service level expectations.
- Partner with HR and management on employee development, internal mobility, and performance management initiatives
Requirements:
- Bachelor's degree in a relevant field; e.g., Business, Finance, Statistics, or related discipline. Advanced certifications or background in fraud, audit, or compliance is a plus.
- Minimal 6–10 years of experience in fraud risk, audit, compliance, or QA
- Strong analytical mindset with proven Excel/Google Sheets expertise and experience working with large data sets.
- Excellent logical reasoning and problem-solving skills; capable of designing and evaluating fraud detection rules.
- Demonstrated leadership experience with the ability to lead, mentor, and develop a team.
- Effective communicator with strong stakeholder management skills across functions like Operations, Security, and Data.
- High integrity, sound judgment, and maturity in handling sensitive fraud cases.
- Agile and action-oriented, thrives in dynamic environments with a strong sense of urgency
About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |