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Operation Executive cum Admin
RM 3,000 - RM 4,500 / month
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Operation Executive cum Admin
Location: Uptown 2, Damansara Utama
Working Hours: 9am - 6pm
Working Days: 5 days in a week
Salary Range: RM 3000 – RM 4500
Responsibilities
- Managing back-end operation of customer Service Centre.
- In charge on back-end process of sharing session training between HQ staff and after-sales area employees.
- Monitor and ensure customer data key in correctly into RCSM system.
- Checking, analyzing and amending mistakes on abnormal repair order daily.
- Handle and evaluate requests on change repair order from After-Sales area employees.
- Calculate after-sales area employee’s KPI based on abnormal repair orders.
- Investigate and analyze the suspicious repair orders from Call Centre return visit’s report, presenting results to superior.
- Conduct sharing session training weekly, gather feedback from HQ staff and after-sales area employees.
- In charge on AIoT – TV’s repair and replacement process.
- Submit timely reports and prepare proposals as assigned.
- Responsible to design and generate weekly, monthly or annual abnormal repair order report to superior.
- Liaise and arrange with renovation company, then arrange man power and tools for new service center.
- Contributes to team effort by accomplishing related results as needed. -Working together with the team to achieve Service Centers’ CSAT, 1 hour repair, and 5 days repair rate.
- Enhancing relationship between HQ, warehouse and front-liner for efficiency performance with correct information.
- Weekly inventory management with service center by ensuring they have enough stock inventory.
- Daily data analysis to trace overdue customer and follow up case by case, ensure customer to be satisfy in the entire service process.
- Implementation and standardizing professional service experiences , ensure all Service Centre providing a quality service.
- Handling offline and online customers’ complaints via mobile phone.
- Event program planning by preparing event proposal with various idea and content.
- Communicate with various department for event purpose. For example, liaise with designers regarding poster requirements, liaise with the P&L department for certain material ordering.
- Fresh Graduates are welcomed to apply.
Requirements
- Candidate must possess at least Primary/Secondary School/SPM/O Level, Professional Certificate, Diploma/Advanced/ Higher/Graduate Diploma in any field.
- Preferably Entry Level specialized in Marketing / Business Development or equivalent.
- Good team player and fast learner & good in time management.
- Possess initiative and able to work independently with minimum supervision.
- Possess positive interpersonal communication skills and keen to learn.
- Required language (s) : Mandarin, English & Bahasa Malaysia. Excellent Mandarin fluency is an added advantage.
- Job Skills: PPT, Excel, Words, Writing and communication skill.
Benefits
- 13th Month Salary
- Medical Benefits & Medical Claim
- EPF/SOCSO/EIS contribution
- Staff Price Purchase
- Training will be provided
Job Type: Full-time
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Maternity leave
- Parental leave
Supplemental Pay:
- 13th month salary
- Attendance bonus
- Overtime pay
Education:
- STM/STPM (Preferred)
Language:
- Mandarin (Required)
Willingness to travel:
- 50% (Required)
Expected Start Date: 05/12/2025