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Customer service - BPO(Project AirAsia Preflight)

RM 3,000 - RM 3,000 / month

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Job Summary:

As a Customer Service Executive – Preflight at AirAsia, you will be the face of the airline at the airport, providing exceptional service to guests before their flight. You’ll assist with check-in, baggage handling, boarding procedures, and resolving any issues to ensure a seamless and pleasant experience from airport arrival to aircraft boarding.

Key Responsibilities:

  • Greet and assist passengers at check-in counters, ensuring a smooth and efficient process
  • Verify travel documents such as ID, passports, visas, and other required travel paperwork
  • Ensure compliance with AirAsia’s safety and security procedures
  • Provide information on flight schedules, delays, and gate changes
  • Assist special needs passengers including unaccompanied minors, elderly travelers, and those requiring wheelchairs
  • Handle irregular operations such as delays, cancellations, and rebooking with a calm and solution-oriented approach
  • Ensure timely and orderly boarding of passengers and coordinate with the ramp and flight crew
  • Manage and escalate passenger complaints professionally and empathetically
  • Collaborate with other airport stakeholders (immigration, security, customs, etc.) to ensure smooth passenger flow
  • Prepare and complete pre-departure documentation as required by airline and regulatory authorities

Job Types: Permanent, Fresh graduate

Pay: RM1,520.74 - RM3,000.00 per month

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Rotational shift

Language:

  • Mandarin (Required)
  • Bahasa (Preferred)

Work Location: In person

Expected Start Date: 07/05/2025