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Guest Experience Manager (5-star hotel)
RM 4,000 - RM 5,500 / month
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This role is perfect for individuals with a strong background in hospitality operations who are committed to delivering exceptional guest service while leading a team to create memorable experiences.
Key Responsibilities:
- Assist the Front Desk Manager in ensuring that guest satisfaction is maximized in line with the hotel’s policies and procedures.
- Support the Assistant Front Desk Manager in overseeing the daily operations of the Front Desk department.
- Guide and train the team on innovative methods and techniques to boost guest satisfaction and improve operational effectiveness.
Requirements:
- A relevant degree or diploma in Hospitality, Tourism or related fields is preferred.
- A minimum of 2 years’ experience in a supervisory or leadership role within a large-scale hospitality operation, such as Assistant Manager for Concierge or Guest Services Manager.
- Solid working knowledge of OPERA System is required. Familiarity with other relevant systems is a plus.
- Strong problem-solving, organizational, and communication skills are essential.
- Proficiency in Microsoft Office for administrative tasks.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM4,000.00 - RM5,500.00 per month
Benefits:
- Health insurance
- Meal provided
- Professional development
Schedule:
- Day shift
- Early shift
- Evening shift
Experience:
- Guest Management: 4 years (Preferred)