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Guest Experience Manager (5-star hotel)

RM 4,000 - RM 5,500 / month

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This role is perfect for individuals with a strong background in hospitality operations who are committed to delivering exceptional guest service while leading a team to create memorable experiences.

Key Responsibilities:

  • Assist the Front Desk Manager in ensuring that guest satisfaction is maximized in line with the hotel’s policies and procedures.
  • Support the Assistant Front Desk Manager in overseeing the daily operations of the Front Desk department.
  • Guide and train the team on innovative methods and techniques to boost guest satisfaction and improve operational effectiveness.

Requirements:

  • A relevant degree or diploma in Hospitality, Tourism or related fields is preferred.
  • A minimum of 2 years’ experience in a supervisory or leadership role within a large-scale hospitality operation, such as Assistant Manager for Concierge or Guest Services Manager.
  • Solid working knowledge of OPERA System is required. Familiarity with other relevant systems is a plus.
  • Strong problem-solving, organizational, and communication skills are essential.
  • Proficiency in Microsoft Office for administrative tasks.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

  • Health insurance
  • Meal provided
  • Professional development

Schedule:

  • Day shift
  • Early shift
  • Evening shift

Experience:

  • Guest Management: 4 years (Preferred)