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Service Crew

RM 1,800 - RM 2,400 / month

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  • Greet and welcome guests warmly with a friendly and professional attitude
  • To conduct stock checks at end month and ensure stock are of enough
  • Apply upselling skills by recommending add-ons, signature dishes, desserts, and beverages to increase average customer spend
  • Proactively engage with guests to understand their preferences and provide personalized suggestions
  • Serve food and drinks efficiently, ensuring correct items and presentation standards
  • Check in with guests during meals to ensure satisfaction, and handle feedback or complaints professionally
  • Maintain cleanliness and hygiene standards in dining areas, including table setups and utensil arrangements
  • Build strong customer relationships (PR) by remembering regulars, celebrating special occasions (e.g. birthdays), and making guests feel valued
  • Collaborate with the kitchen and management to ensure smooth service flow
  • Handle payments and issue receipts when required
  • Attend regular training sessions to improve service, upselling techniques, and product knowledge
  • Follow all SOPs, health & safety procedures, and company policies
  • Manage any ad-hoc tasks assigned as required from time to time.

Job Requirements

  • Working experience in either fast food chain, restaurant or a catering company would be an added advantage.
  • Able to work long hours, weekends and public holidays.
  • Good conversational skills of English and Bahasa Malaysia
  • Possess exceptional customer service skills and mindset
  • Fresh graduates are welcomed to apply

Job Type: Full-time

Pay: RM1,800.00 - RM2,400.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Fixed shift

Supplemental Pay:

  • Commission pay
  • Overtime pay

Work Location: In person