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E-Commerce Executive / Specialist (with Live Hosting Responsibilities)
RM 2,500 - RM 3,500 / month
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Job Description
1. Marketplace Management
- Manage daily operations of online marketplaces (e.g., Shopee, Lazada, TikTok Shop, Zalora, company website etc.).
- Upload and maintain product listings including descriptions, images, pricing, and inventory levels.
- Monitor and ensure order fulfillment, shipping accuracy, and timely delivery.
2. Sales Performance & Optimization
- Analyze marketplace performance and sales data; prepare regular sales and performance reports.
- Implement promotional campaigns (e.g., flash sales, discount vouchers, paid ads) to increase visibility and conversion.
- Track competitor pricing and product strategy; recommend actions to stay competitive.
3. Campaign & Merchandising Coordination
- Coordinate with internal teams to plan and execute campaigns aligned with brand goals and marketplace calendars.
- Optimize product placement, keywords, and content for better search ranking and conversion.
4. Customer Experience & Service
- Monitor customer reviews, Q&A, and messages across platforms.
- Work with customer service team to resolve issues promptly and improve overall rating.
5. Live Streaming Hosting & Coordinating
- Host regular live sessions to promote products, educate customers, and drive real-time sales.
- Plan live content and scripts in advance, including product highlights, bundle deals, and customer engagement tactics.
- Coordinate with creative, inventory, and logistics teams to ensure smooth execution and product availability.
- Monitor live performance metrics (viewership, engagement, conversion) and adjust strategies accordingly.
- Engage with audience in a friendly and professional manner to build trust and drive brand loyalty.
6. Platform Compliance & Relationship
- Ensure compliance with marketplace policies and terms (e.g., content guidelines, service level agreements).
- Maintain strong working relationships with marketplace account managers for growth opportunities and campaign support.
7. Reporting & Insights
- Track ROI of marketing and live campaign spend on marketplaces.
- Provide insights and actionable recommendations for improving performance across platforms and live sessions.
Requirements:
- At least 1 year of relevant experience in marketplace operations and/or live hosting.
- Comfortable on camera and confident in live hosting.
- Strong product knowledge and selling skills.
- Familiarity with e-commerce tools, seller centers, and live dashboards.
- Good communication and coordination skills.
- Proficient in Excel or Google Sheets; experience with data and performance analysis tools is a plus.
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Marketplace: 1 year (Required)
Work Location: In person