Telesales

1. **Calling Potential Customers:** - Initiating calls to prospects from a list or CRM. - Following up on leads generated by marketing. 2. **Presenting Products/Services:** - Explaining product features, benefits, and pricing. - Tailoring the pitch to fit customer needs. 3. **Closing Sales:** - Persuading customers to make a purchase. - Handling objections and negotiating deals. 4. **Maintaining Customer Records:** - Logging call details, feedback, and outcomes. - Updating CRM systems and sales databases. 5. **Customer Service & Follow-ups:** - Providing post-sale support and resolving issues. - Calling existing clients for reorders or upselling. 1. **Skills:** - Strong communication and active listening. - Persuasive and confident speaking ability. - Resilience and ability to handle rejection. - Good time management and multitasking. 2. **Qualifications:** - High school diploma or equivalent (most common). - Experience in sales or customer service is a plus. - Familiarity with CRM software and call systems. 3. **Personality Traits:** - Outgoing, self-motivated, and goal-oriented. - Patient and empathetic. - Adaptable to feedback and high-pressure situations. --- 1. **Income Potential:** - Base salary plus commissions or bonuses. - Performance-based incentives. 2. **Skill Development:** - Builds confidence, communication, and negotiation skills. - Teaches persistence and sales strategies. 3. **Career Growth:** - Gateway to other sales roles (field sales, account management). - Opportunities for team leadership or training roles. 4. **Flexible Work Options:** - Many telesales roles offer remote or hybrid work. - Shifts can be part-time or full-time. 5. **Structured Environment:** - Clear goals, targets, and training support.