Executive Customer Support- Mandarin speaker

Job Summary: We are seeking a dynamic and proactive Executive Customer Support - Mandarin Speaker to support our e-commerce operations and drive business development initiatives. The ideal candidate will be fluent in Mandarin and English, possess strong interpersonal skills, and have experience in handling customer service inquiries while identifying business growth opportunities within the e-commerce sector. Key Responsibilities: Customer Service (E-commerce Focus): Respond promptly and professionally to customer inquiries via chat, email, phone, and social media platforms. Manage order processing, shipment tracking, returns, and refunds. Handle customer complaints and resolve issues efficiently to ensure customer satisfaction and retention. Coordinate with internal teams (e.g., logistics, warehouse, product team) to ensure timely and accurate order fulfillment. Monitor and report on customer feedback, identifying trends and opportunities for service improvement. Business Development Support: Assist in identifying new business opportunities, partnerships, and potential market segments within the e-commerce space. Provide insights on customer behavior and preferences to enhance product offerings and marketing strategies. Support promotional campaigns and online store launches, ensuring smooth execution and customer engagement. Help maintain and update product listings, pricing, and promotional content on e-commerce platforms (Shopee, Lazada, TikTok Shop, etc.). Assist in competitor analysis and market research related to e-commerce trends and platforms. Language & Market Communication: Engage Mandarin-speaking customers effectively and professionally, both written and spoken. Act as a liaison for Mandarin-speaking partners or marketplaces. Translate documents or promotional materials from English to Mandarin, when needed. Requirements: Minimum Diploma/Bachelor’s Degree in Business Administration, Marketing, Communications, or related field. At least 1–2 years of experience in customer service, e-commerce, or sales support. Fluent in Mandarin and English (both verbal and written). Familiar with major e-commerce platforms (Shopee, Lazada, etc.). Strong problem-solving skills with a customer-first attitude. Ability to multitask, work independently, and thrive in a fast-paced environment. Tech-savvy and comfortable with CRM systems, e-commerce tools, and digital communication platforms.