Epicareer Might not Working Properly
Learn More

Insurance Support Executive

RM 2,500 - RM 4,000 / month

Checking job availability...

Original
Simplified

About Us

At Talent Outsource, we help companies in high-cost markets scale efficiently by outsourcing business operations to Malaysia. We handle recruitment, onboarding, payroll, and the ongoing management of high-performing offshore teams. We are currently hiring an Insurance Support Executive to support a New Zealand-based insurance firm. This is a back-office operations role assisting with policy documentation, quoting, and system processing, with no client-facing responsibilities. Due to cybersecurity requirements, this position is office-based, and the selected candidate will be required to work from our secured workspace in Kuala Lumpur.

Key Responsibilities

  • Prepare and submit insurance quotes via insurer portals
  • Calculate renewal and endorsement figures using set formulas and templates
  • Process new business entries, renewals, and policy endorsements on the client's system (Broker)
  • Handle confidential information securely and in accordance with company protocols
  • Submit completed work for review according to daily targets and instructions

What You Will NOT Do

  • No phone or email interaction with end customers
  • No sales, marketing, or cold calling
  • No late-night or shift work

Cybersecurity Compliance

To comply with the client’s strict data security and privacy policies, the successful candidate must:

  • Work from a company-approved office environment
  • Use company-managed computers with endpoint protection
  • Follow all cybersecurity training and compliance protocols
  • Sign a Non-Disclosure Agreement (NDA) before starting work
  • Strictly avoid copying, transferring, or saving data on personal devices

Working Hours

  • Office-based, Monday to Friday, following Malaysian working hours (9 AM – 6 PM)
  • Tasks are assigned based on the New Zealand business day and completed overnight (MYT) for next-day delivery
  • No weekend work or client-facing interactions What We Offer
  • Fixed monthly salary • EPF, SOCSO, and EIS contributions
  • On-the-job training and structured onboarding
  • Secure and modern office environment
  • Opportunity to grow into more senior operations or compliance roles
  • Exposure to international insurance operations