
Insurance Support Executive
RM 2,500 - RM 4,000 / month
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About Us
At Talent Outsource, we help companies in high-cost markets scale efficiently by outsourcing business operations to Malaysia. We handle recruitment, onboarding, payroll, and the ongoing management of high-performing offshore teams. We are currently hiring an Insurance Support Executive to support a New Zealand-based insurance firm. This is a back-office operations role assisting with policy documentation, quoting, and system processing, with no client-facing responsibilities. Due to cybersecurity requirements, this position is office-based, and the selected candidate will be required to work from our secured workspace in Kuala Lumpur.
Key Responsibilities
- Prepare and submit insurance quotes via insurer portals
- Calculate renewal and endorsement figures using set formulas and templates
- Process new business entries, renewals, and policy endorsements on the client's system (Broker)
- Handle confidential information securely and in accordance with company protocols
- Submit completed work for review according to daily targets and instructions
What You Will NOT Do
- No phone or email interaction with end customers
- No sales, marketing, or cold calling
- No late-night or shift work
Cybersecurity Compliance
To comply with the client’s strict data security and privacy policies, the successful candidate must:
- Work from a company-approved office environment
- Use company-managed computers with endpoint protection
- Follow all cybersecurity training and compliance protocols
- Sign a Non-Disclosure Agreement (NDA) before starting work
- Strictly avoid copying, transferring, or saving data on personal devices
Working Hours
- Office-based, Monday to Friday, following Malaysian working hours (9 AM – 6 PM)
- Tasks are assigned based on the New Zealand business day and completed overnight (MYT) for next-day delivery
- No weekend work or client-facing interactions What We Offer
- Fixed monthly salary • EPF, SOCSO, and EIS contributions
- On-the-job training and structured onboarding
- Secure and modern office environment
- Opportunity to grow into more senior operations or compliance roles
- Exposure to international insurance operations