DUTIES AND RESPONSIBILITIES:
Professionally Interact with customers via voice (end to end handling of calls) and non-voice
channel (WhatsApp transactions) as part of inbound and outbound function to provide
information and assistance
Escalated complaints or requests via Service Requests & Trouble Tickets
Cross-selling of all products and services including all upgrades for product & packages
Spin-gating attempt for customers who request to downgrade their packs
Achieve productivity standards and goals while maintaining the highest level of customer service
Undertake any other duties as-and-when assigned by the Management
You will be accountable for meeting individual (KPIs) and team goals
Job Type: Contract
Contract length: 12 months
Pay: RM2,000.00 - RM2,800.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Evening shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Performance bonus
Education:
- STM/STPM (Preferred)