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Wintel Administrator

RM 5,000 - RM 11,000 / month

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**DO NOT APPLY IF YOU ARE ON EP/DP/SPOUSE VISA.

Job Title: Wintel Administrator - AWS Infrastructure

Work Location: KL Sentral / TPM Bukit Jalil (Malaysia)

Qualifications & Requirements:

  • Availability for standard working hours (9:00 AM to 5:30 PM NZST, Monday to Friday = 5:00 AM - 1:30 PM MYT).
  • At least 5 years of experience in a similar infrastructure, AWS, or cloud engineering role.
  • Extensive experience with AWS services, including EC2, EKS, RDS, IAM, and security configurations.
  • Strong hands-on experience with VMware environments and proficiency in managing both Windows and Linux server operating systems.
  • Experience with backup and monitoring solutions such as Veeam B&R, PRTG, and Dynatrace.
  • Solid understanding of networking technologies and security best practices, particularly with Cisco and WatchGuard.
  • Experience working in environments subject to GDPR and PCI DSS compliance standards.
  • Excellent troubleshooting, problem-solving, and analytical skills.
  • Strong communication skills, with the ability to collaborate executively across teams and communicate technical issues.

Core Responsibilities:

1- Infrastructure & Cloud Management:

  • Manage and optimise AWS resources, including EC2, EKS, RDS, IAM, and security policies to meet business requirements.
  • Oversee on-premises VMware environments, including Windows and Linux server management and storage solutions (Synology, Veeam B&R).
  • Implement and maintain backup, disaster recovery, and high-availability strategies to minimise downtime and data loss.
  • Perform routine patching and vulnerability management and ensure system updates are applied promptly.
  • Conduct daily operational checks to ensure smooth and secure infrastructure operations.

2- Support & Troubleshooting:

  • Troubleshoot and resolve complex performance issues across AWS and on-prem environments to maintain optimal system performance.
  • Provide hands-on support for M365, Active Directory, DHCP, DNS, and Group Policy management.
  • Troubleshoot and resolve network issues, leveraging experience with Cisco and WatchGuard firewalls.
  • Monitor infrastructure health using industry-standard monitoring tools, such as PRTG and Dynatrace, to identify and proactively address potential issues.
  • Provide comprehensive end-user support for laptops, including onboarding and onboardings processes, printers, and wireless access points.

3- Security & Compliance:

  • Ensure robust security controls and permissions across AWS and on-premises environments, adhering to best practices for secure access management.
  • Assist with patching and maintenance of Windows and Linux servers to ensure they are secure and up to date.
  • Collaborate with security teams to support ongoing compliance reports for GDPR and PCI DSS.
  • Participate in security audits and vulnerability assessments, contributing to the proactive identification and resolution of security risks.

4- Performance Metrics / Deliverables:

  • Achieve prompt ticket resolution within agreed SLAs.
  • Maintain optimised performance, security, and compliance across AWS and on prem systems.
  • Successfully manage user onboarding and onboardings in alignment with company policies and SLA requirements.
  • Ensure system uptime meets or exceeds defined business standards.

Objectives:

  • Provide timely and executive resolution of support tickets.
  • Proactively manage the performance, availability, and security of both AWS and on-premises infrastructure.
  • Oversee system access controls and ensure alignment with security best practices.
  • Implement and maintain disaster recovery, backup, and monitoring solutions to safeguard business continuity.
  • Ensure compliance with GDPR and PCI DSS standards in infrastructure management and data handling.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM5,000.00 - RM11,000.00 per month

Work Location: In person