
Customer Service Representative (Banking)
RM 3,000 - RM 3,500 / month
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Job Overview:
We are hiring Customer Service Agents with experience in the digital banking sector to handle customer inquiries, resolve issues, and provide an excellent customer experience.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat.
- Assist customers with digital banking-related queries and troubleshoot issues.
- Follow up on customer requests and ensure timely resolution.
- Maintain accurate customer records and adhere to compliance guidelines.
- Collaborate with internal teams to improve service delivery.
Requirements:
- Minimum 1 year of experience in digital banking customer service.
- Previous experience in banking is preferred.
- Strong communication and problem-solving skills.
- Ability to handle high-volume customer interactions efficiently.
- Familiarity with digital banking products and services.
Job Types: Permanent, Contract
Contract length: 6 months
Pay: RM3,000.00 - RM3,500.00 per month
Schedule:
- Rotational shift
Work Location: In person