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Customer Service Representative (Banking)

RM 3,000 - RM 3,500 / month

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Job Overview:

We are hiring Customer Service Agents with experience in the digital banking sector to handle customer inquiries, resolve issues, and provide an excellent customer experience.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat.
  • Assist customers with digital banking-related queries and troubleshoot issues.
  • Follow up on customer requests and ensure timely resolution.
  • Maintain accurate customer records and adhere to compliance guidelines.
  • Collaborate with internal teams to improve service delivery.

Requirements:

  • Minimum 1 year of experience in digital banking customer service.
  • Previous experience in banking is preferred.
  • Strong communication and problem-solving skills.
  • Ability to handle high-volume customer interactions efficiently.
  • Familiarity with digital banking products and services.

Job Types: Permanent, Contract
Contract length: 6 months

Pay: RM3,000.00 - RM3,500.00 per month

Schedule:

  • Rotational shift

Work Location: In person