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Ops Merchant Account Coordinator

RM 2,800 - RM 3,000 / month

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Ops - Merchant Account Coordinator

Salary: RM 2,800 - RM 3,000
Hours: 5 days per week

Location : PJ

Get to Know the Team

Join an energetic and dynamic team dedicated to driving the success of Enterprise Key Merchants. As part of this team, you'll play a crucial role in maintaining high operational standards and delivering a top-notch merchant experience.

Get to Know the Role

As an Ops - Account Coordinator, you will provide essential support to the Enterprise Key Accounts team. This role emphasizes sales operations and administrative excellence—ensuring seamless day-to-day operations and helping merchants thrive on the platform.

Key Responsibilities

Team Support

  • Maintain and track sales operation records, reports, and internal databases.
  • Ensure accurate and timely submission of monthly campaign data (e.g., opt-ins and setups such as MFC).
  • Extract scheduled and ad hoc data reports covering sales and operational metrics.

Merchant Support

  • Handle and resolve merchant operation inquiries with timely follow-ups and clear tracking.
  • Troubleshoot issues such as login difficulties, menu or price discrepancies, promo and menu content errors, and out-of-stock listings.
  • Manage the end-to-end onboarding process and ongoing store updates at both account and store levels.
  • Process business expense reimbursements accurately and on time.

Cross-Functional Collaboration & Continuous Learning

  • Liaise with internal departments to ensure cohesive operations.
  • Stay informed on industry trends, tools, and operational best practices.

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Apply Now!

If you're detail-oriented, organized, and passionate about driving operational excellence, we want to hear from you!
Contact Ms. Lava at 011-3563 0124 to apply or for more information.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,800.00 - RM3,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Experience:

  • Merchant Account Coordinator: 2 years (Preferred)

Work Location: In person