Ops Merchant Account Coordinator
Ops - Merchant Account Coordinator
Salary: RM 2,800 - RM 3,000
Hours: 5 days per week
Location : PJ
Get to Know the Team
Join an energetic and dynamic team dedicated to driving the success of Enterprise Key Merchants. As part of this team, you'll play a crucial role in maintaining high operational standards and delivering a top-notch merchant experience.
Get to Know the Role
As an Ops - Account Coordinator, you will provide essential support to the Enterprise Key Accounts team. This role emphasizes sales operations and administrative excellence—ensuring seamless day-to-day operations and helping merchants thrive on the platform.
Key Responsibilities
Team Support
- Maintain and track sales operation records, reports, and internal databases.
- Ensure accurate and timely submission of monthly campaign data (e.g., opt-ins and setups such as MFC).
- Extract scheduled and ad hoc data reports covering sales and operational metrics.
Merchant Support
- Handle and resolve merchant operation inquiries with timely follow-ups and clear tracking.
- Troubleshoot issues such as login difficulties, menu or price discrepancies, promo and menu content errors, and out-of-stock listings.
- Manage the end-to-end onboarding process and ongoing store updates at both account and store levels.
- Process business expense reimbursements accurately and on time.
Cross-Functional Collaboration & Continuous Learning
- Liaise with internal departments to ensure cohesive operations.
- Stay informed on industry trends, tools, and operational best practices.
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Apply Now!
If you're detail-oriented, organized, and passionate about driving operational excellence, we want to hear from you!
Contact Ms. Lava at 011-3563 0124 to apply or for more information.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,800.00 - RM3,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Experience:
- Merchant Account Coordinator: 2 years (Preferred)
Work Location: In person