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Jobs or company...

Client Advisor - Bukit Bintang (Retail Luxury)

RM 2,000 - RM 5,000 / month
Checking job availability...
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Simplified

Basic Salary:

  • Fresh Graduate: RM2,000 per month + Commission
  • 1-3 years experiences: RM2,300 - 2,800 per month + Commission

Location:

  • The Exchange TRX, Kuala Lumpur
  • Pavilion Bukit Bintang, Kuala Lumpur

Job Mission:
Contribute to the boutique’s overall success by delivering outstanding client experiences and achieving key performance indicators (KPIs) such as conversion rates, average transaction value (ATV), cross-selling, upselling, and effective floor zoning.

Role & Responsibilities

Client Management

  • Master and execute each phase of the client journey.
  • Build emotional connections and cultivate a desire for products through personalized service.
  • Proactively engage both new and existing clients in alignment with weekly objectives set by Store Management.
  • Deliver a flawless luxury service experience across all stages—from pre-sale preparation and warm greetings to identifying client needs, product presentation, closing sales, and personalized farewells.
  • Prioritize client development and retention while actively seeking opportunities to expand the client base.
  • Take full advantage of every interaction—whether walk-ins, scheduled appointments, or remote consignments—to drive meaningful engagement.
  • Participate in collaborative sales efforts and one-to-one (OTO) client appointments to enhance performance.

Operations and Visual Merchandising

  • Handle all aspects of the sales and post-sales processes, including returns, repairs, seasonal stock changes, and customer feedback.
  • Ensure sales floor inventory is well-presented, clean, and fully replenished.
  • Maintain awareness of backstock inventory across categories to support sales efforts and prevent missed opportunities.
  • Comply with all operational and administrative protocols.
  • Partner with the in-store visual merchandising team to uphold display standards and communicate feedback to management.
  • Support operational tasks such as shipping and receiving when dedicated operations personnel are unavailable.

Requirements:

  • Education:

Minimum SPM or equivalent; Diploma or Degree in any field is an added advantage.

  • Experience:

Minimum of 2–3 years of experience in a client-facing sales role, preferably within the luxury retail or high-end fashion industry. Fresh graduates is encouraged to apply.

  • Sales Skills:

Proven track record of achieving or exceeding sales targets, with strong skills in upselling, cross-selling, and consultative selling.

  • Clientele:

Experience in building and maintaining a client book, with the ability to develop long-term relationships through personalized service.

  • Product Knowledge:

Strong interest in and understanding of fashion trends, product craftsmanship, and luxury market dynamics.

  • Communication:

Excellent verbal and written communication skills, with a polished and professional demeanor.

  • Emotional Intelligence:

High level of empathy, active listening, and the ability to connect with clients on a personal level.

  • Operational Understanding:

Familiarity with retail operations, including point-of-sale systems, inventory management, returns, and after-sales service.

  • Team Collaboration:

Ability to work effectively both independently and within a team environment, supporting group goals and shared success.

  • Attention to Detail:

Commitment to delivering exceptional customer experiences with attention to aesthetics, personalization, and accuracy.

  • Flexibility:

Availability to work a flexible schedule, including weekends, holidays, and special events, as required.

  • Language Skills (preferred):

Multilingual abilities are a plus, especially in languages relevant to the boutique’s clientele. Proficiency in English and Bahasa Malaysia; additional languages are a plus like mandarin as need to assist for customer from China and Taiwan.

Eager to advance your career? Submit your application today and become a member of our vibrant team!

Interested candidates may submit your application to [email protected] or WhatsApp your resume to ‪‪+6017-6045271‬ (Azril)

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM5,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Night shift
  • Rotational shift

Work Location: In person