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Partner Onboarding Executive

RM 3,000 - RM 3,500 / month

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Company : Financial Services

Position : Partner Onboarding Executive

Location : KL Sentral

Salary : RM3000-RM3,500

Contract : 1 year (renewable or convert to permanent)

The job holder will be supporting Business Operations activities including partner onboarding, system integrations, service management and partner communications.

Job Description :

  • Become an expert in current and future company integration systems and interfaces between internal and external business systems.
  • Deliver exceptional service and support to service providers.
  • Oversee the entire integration process from initiation until service go-live.
  • Serve as the technical expert to assist partners in onboarding to the company platform.
  • Solve integration issues, especially those involving multiple unit processes.
  • Govern onboarding processes to ensure system assembly design rules are met.
  • Share knowledge with team members to ensure readiness for new products and processes.

Key Result Areas :

  • Provide technical support to onboard service providers to the company platform.
  • Ensure strict adherence to onboarding processes.
  • Meet SLA and target integration process timelines.

Requirements :

  • At least 2 years of experience in IT operations, especially in Telco/VAS/mobile industries.
  • Onboarding experience is essential.
  • Experience in content provider or digital service companies is a plus.
  • Knowledge of Telco or Digital API integrations, software development environments, and system integrations will be advantageous.
  • Familiarity with project management processes and system development methods.
  • Strong analytical and problem-solving skills with the ability to shift priorities effectively.
  • Ability to communicate well across different levels, resolve conflicts constructively, and build lasting relationships with peers, stakeholders, and team members.
  • Demonstrated ability to work well in diverse teams, handling differences in age, culture, or seniority.

Technical Skills:

  • Knowledge of Linux, Java, PHP, XML, MySQL, SMPP, HTTP, REST APIs.
  • Troubleshooting experience in technical issues.

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Work Location: In person