Partner Onboarding Executive
RM 3,000 - RM 3,500 / month
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Company : Financial Services
Position : Partner Onboarding Executive
Location : KL Sentral
Salary : RM3000-RM3,500
Contract : 1 year (renewable or convert to permanent)
The job holder will be supporting Business Operations activities including partner onboarding, system integrations, service management and partner communications.
Job Description :
- Become an expert in current and future company integration systems and interfaces between internal and external business systems.
- Deliver exceptional service and support to service providers.
- Oversee the entire integration process from initiation until service go-live.
- Serve as the technical expert to assist partners in onboarding to the company platform.
- Solve integration issues, especially those involving multiple unit processes.
- Govern onboarding processes to ensure system assembly design rules are met.
- Share knowledge with team members to ensure readiness for new products and processes.
Key Result Areas :
- Provide technical support to onboard service providers to the company platform.
- Ensure strict adherence to onboarding processes.
- Meet SLA and target integration process timelines.
Requirements :
- At least 2 years of experience in IT operations, especially in Telco/VAS/mobile industries.
- Onboarding experience is essential.
- Experience in content provider or digital service companies is a plus.
- Knowledge of Telco or Digital API integrations, software development environments, and system integrations will be advantageous.
- Familiarity with project management processes and system development methods.
- Strong analytical and problem-solving skills with the ability to shift priorities effectively.
- Ability to communicate well across different levels, resolve conflicts constructively, and build lasting relationships with peers, stakeholders, and team members.
- Demonstrated ability to work well in diverse teams, handling differences in age, culture, or seniority.
Technical Skills:
- Knowledge of Linux, Java, PHP, XML, MySQL, SMPP, HTTP, REST APIs.
- Troubleshooting experience in technical issues.
Job Type: Full-time
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Yearly bonus
Work Location: In person