Customer Service Team Lead (Thai Speaker)
Position: Customer Service Team Leader
Project : Premium Home Appliances Account
Type: Permanent
Location: Sunway Visio, Cheras, KL
Qualification:
- Have at least 1 years experience in leading a team
- Have basic technical knowledge
§ Overseeing customer service team to ensure all KPIs are met
§ Ensure the team adheres to the SOPs and to deliver high quality services to our clients
§ Monitor the Service level Agreement (SLA) as agreed by our Client, and to report any issues that arise on the floor effectively and efficiently
§ Continuously monitor agents’ performances, and to provide consistent and regular feedback to them
§ Responsible to generate hourly report, and to take action appropriately to maintain SLA
§ Always ready and proactive in suggesting any improvement plans to the management
§ To monitor agents attendance and to ensure the team strictly adheres to call centre guidelines
Job Types: Full-time, Permanent
Pay: RM5,000.00 - RM6,000.00 per month
Benefits:
- Dental insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Application Question(s):
- What is your expected salary??
- What is your expected salary?
- When is the earliest you will be able to join?
Language:
- Thai (Required)
Expected Start Date: 06/02/2025