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Customer Service Team Lead (Thai Speaker)

RM 5,000 - RM 6,000 / month

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Position: Customer Service Team Leader

Project : Premium Home Appliances Account

Type: Permanent

Location: Sunway Visio, Cheras, KL

Qualification:

  • Have at least 1 years experience in leading a team
  • Have basic technical knowledge

§ Overseeing customer service team to ensure all KPIs are met

§ Ensure the team adheres to the SOPs and to deliver high quality services to our clients

§ Monitor the Service level Agreement (SLA) as agreed by our Client, and to report any issues that arise on the floor effectively and efficiently

§ Continuously monitor agents’ performances, and to provide consistent and regular feedback to them

§ Responsible to generate hourly report, and to take action appropriately to maintain SLA

§ Always ready and proactive in suggesting any improvement plans to the management

§ To monitor agents attendance and to ensure the team strictly adheres to call centre guidelines

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

  • Dental insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Application Question(s):

  • What is your expected salary??
  • What is your expected salary?
  • When is the earliest you will be able to join?

Language:

  • Thai (Required)

Expected Start Date: 06/02/2025