ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
What to expect in this Role?
As the Data & Analytics Business Lead within the Acceleration and Innovation team of Global Support Delivery (GSD), you will spearhead the development and implementation of data strategies that drive operational excellence and informed decision-making. You'll have the opportunity to establish a single source of truth for GSD data, creating impactful dashboards and reports that provide actionable insights. Leading a talented team and working across the organization, you'll optimize workforce planning, improve resource allocation, and enhance customer experience through data-driven approaches. This role offers a unique opportunity to transform how GSD leverages data and analytics, directly contributing to the organization's strategic objectives and operational success.
Why Join Our Team?
At Swift, we offer a unique opportunity to be a part of a world-class organization that is revolutionizing the global financial industry. As the leading provider of secure financial messaging services, we are at the forefront of driving innovation and ensuring flawless transactions across borders. Our commitment to excellence and trust has made us a trusted partner for over 12,000 banks and financial institutions worldwide.
Key Responsibilities of the role includes:
- Develop and implement a comprehensive data and analytics strategy aligned with company objectives
- Lead the collection, consolidation, and analysis of data from various sources to establish a single source of truth
- Create and maintain dashboards and reports for key performance indicators that drive strategic decision-making
- Optimize workforce planning and resource allocation through data-driven insights
- Build and mentor a high-performing data and analytics team within GSD
- Lead transversal teams to successfully implement key data and analytics initiatives
- Foster adoption of new tools and processes within GSD to increase data-driven decision making
- Collaborate with Customer Success and the CI tribe to identify customer needs and drive proactive interventions
- Manage and optimize Inbox Responsible (IR) dashboards for improved performance monitoring
Education:
- Bachelor's degree in Data Science, Business Analytics, Computer Science, Mathematics, Statistics or a related field
- Advanced degree or professional certifications in data analytics, business intelligence, or related fields preferred
Experience:
- Typically requires 5+ years of experience in data analytics, business intelligence, or related fields
- Proven track record of developing and implementing data strategies that drive measurable business outcomes
- Experience leading and developing teams in a data-focused environment
- Experience in the financial services industry or technical customer support IT service industry is preferred
What Will Make You Successful?
Success in this role requires a blend of strong leadership, technical expertise, and business acumen. We seek candidates who demonstrate:
- Strategic Vision: Ability to develop and execute data strategies that align with business objectives and drive meaningful results
- Technical Proficiency: Strong understanding of data analytics tools, techniques, and best practices
- Leadership Excellence: Proven ability to build, mentor, and lead high-performing teams
- Communication Skills: Exceptional ability to translate complex data insights into clear business recommendations
- Collaborative Approach: Skilled at working across functions and fostering adoption of data-driven decision making
- Change Management: Experience implementing new tools and processes, with a focus on user adoption
- Problem-Solving: Analytical mindset with the ability to identify challenges and develop innovative solutions
- Business Acumen: Understanding of how data and analytics contribute to operational excellence and customer satisfaction
What we offer
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.