SALES ADMIN CUM CUSTOMER SERVICE
RM 1,700 - RM 2,500 / month
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Administrative Support:
- Perform general administrative duties, including scheduling, data entry, and document management.
- Maintain accurate records of customers' enrollment, progress, and communication logs.
- Coordinate with various departments to ensure efficient workflow and timely resolution of issues.
- Assist in the organization and execution of webinars, online classes, and events as required.
Customer Service:
- Act as the first point of contact for customers, handling inquiries via phone, email, chat and walk in customers.
- Provide timely and effective support to customers, addressing any concerns or questions.
- Manage the customers from the sales process to the onboarding process, ensuring all customers receive the necessary information and resources.
- Conduct welcome messages/ calls and send orientation emails to guide new customers through their initial steps.
Process Improvement:
- Identify areas for improvement in administrative processes and customer service delivery.
- Collaborate with the team to implement new procedures that enhance overall efficiency and customer satisfaction.
Job Type: Full-time
Pay: RM1,700.00 - RM2,500.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus