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SALES ADMIN CUM CUSTOMER SERVICE

  • Full Time, onsite
  • Creteart Design & Construction Sdn Bhd
  • George Town, Malaysia
RM 1,700 - RM 2,500 / month

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Administrative Support:

  • Perform general administrative duties, including scheduling, data entry, and document management.
  • Maintain accurate records of customers' enrollment, progress, and communication logs.
  • Coordinate with various departments to ensure efficient workflow and timely resolution of issues.
  • Assist in the organization and execution of webinars, online classes, and events as required.

Customer Service:

  • Act as the first point of contact for customers, handling inquiries via phone, email, chat and walk in customers.
  • Provide timely and effective support to customers, addressing any concerns or questions.
  • Manage the customers from the sales process to the onboarding process, ensuring all customers receive the necessary information and resources.
  • Conduct welcome messages/ calls and send orientation emails to guide new customers through their initial steps.

Process Improvement:

  • Identify areas for improvement in administrative processes and customer service delivery.
  • Collaborate with the team to implement new procedures that enhance overall efficiency and customer satisfaction.

Job Type: Full-time

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Performance bonus
  • Yearly bonus