Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
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Customer Service Specialist

RM 2,500 - RM 3,500 / month
Checking job availability...
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Roles & Responsibilities

- Manage customer enquiries escalated in Customer Service Email, WhatsApp and Marketplaces (TikTok, Shopee)

- Identify root cause of escalated issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.

- Promptly escalate critical/ high-risk cases to the appropriate authority.

- Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.

- Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.

- Respond to internal and external customer escalations quickly, proficiently and professionally while meeting specific quality expectations.

- Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.

- Support ad-hoc projects and initiatives per business needs.

Job Requirements

- Requires a minimum of 1 year experience in a customer service environment.

- Fresh graduate is acceptable only with quick learning capability and high potential.

- Demonstrates effective, clear and professional written and oral communication.

- Eager to learn, initiative taker and problem-solver.

- Proactive and continuous improvement attitude.

- High problem solving and priority skills.

- Thrives in fast and dynamic environments.

- Ability to work in a fast-paced environment.

- Have a good temper to handle disputes and emergencies.

- Excellent skills for communicating and relating with both team members and customers.

- Experience in eCommerce or marketplace platforms is a plus.

- Works comfortably with Microsoft Word and Excel.

- Good written and verbal communication skills in English & Bahasa.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Work Location: In person