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BACKEND SUPPORT EXECUTIVE

RM 3,000 - RM 3,200 / month

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  • Database Support
  • Manage databases, including backups and restoration.
  • Assist the development team with data queries, reports, and analysis.
  • Issue Troubleshooting & Technical Support
  • Respond to system outages or technical incidents.
  • Provide backend support to frontend teams or customer service.
  • Document and escalate recurring issues for long-term resolution.
  • Deployment Assistance
  • Support deployment and release processes of software and applications.
  • Configure environments and conduct post-deployment testing.
  • Documentation and Reporting
  • Maintain technical documentation, user manuals, and support guides.
  • Record troubleshooting steps and contribute to the knowledge base.
  • User Access and Security Management
  • Manage user accounts, roles, and permissions.
  • Assist in enforcing IT security policies and monitoring compliance.
  • Customer System Support
  • Provide backend support for client systems and software configurations.
  • Respond to client inquiries related to backend systems or data issues.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM3,200.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • Rotational shift

Supplemental Pay:

  • 13th month salary
  • Performance bonus
  • Yearly bonus

Language:

  • Mandarin (Required)
  • English (Preferred)

Work Location: In person