
Application Support Analyst (Rentas), Digital Technology Infrastructure
Salary undisclosed
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- Manage availability, reliability, performance and disaster recovery readiness of mission-critical payments, settlement, depository, clearing and capital market systems, ensuring maximum system uptime, minimal business disruption, and optimal system response time, in accordance with the expectations of all stakeholders, international standards and best practices.
- Undertake continuous systems and process improvements by benchmarking against standards and adopting models, best practices, and methodologies, and ensuring they are in accordance with guidelines and stakeholder expectations.
- Manage and provide round-the-clock (24 hours a day x 7 days a week) support services to stakeholders, ensuring that all reported incidents, problems, and issues are resolved conclusively in the shortest possible duration, without any impact to business operations.
- Rotate into development, business operations, product management, project implementation, and other aspects of the Financial Market Infrastructure function as part of the agile DevOps value chain. Participate in agile projects.
- Provide value-added IT advisory and consultancy services to stakeholders via an in-depth understanding of the stakeholder’s business area, anticipating the needs of stakeholders, and continuously keeping abreast with developments in payments, settlement, depository, clearing and capital market systems.
- Translate current and future needs of stakeholders into IT solutions that enable the achievement of the stakeholders’ business objectives and strategic results.
- Manage relationships with stakeholders ensuring that IT services deliver stakeholder satisfaction, and ensuring that the IT services add value to the stakeholders.
- Continuously keeping abreast with technology development to enable optimization of the Bank’s IT infrastructure and application for the improvement of IT solutions delivery to business users.
- Build and maintain relationships with external experts and peers in other organizations in order to benchmark and research appropriate technology and processes for enhancing IT services in the Bank.
- Academic Qualifications: Bachelor's degree or higher qualification in Computer Science, Information Technology, Information Systems, Software Engineering, or relevant professional qualification
- Experience: At least 2 years of working experience in software development, agile development, and application support. Experience in ITIL is an added advantage.
- Knowledge: SWIFT Products, system analysis and design, database management, and technically strong in all or some of this software/technology: Visio, Unix, Unix Shell, Linux, Windows Server, Apache, MS Sharepoint, Cloud Computing, Basic Networking, Firewall Configurations.
- Experience: At least 2 years of working experience in software development, agile development, and application support. Experience in ITIL is an added advantage.
- Annual leave
- EPF
- SOCSO