
Operation Admin Officer
RM 2,000 - RM 4,000 / month
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- Able to converse fluently in Bahasa Melayu and English.
- Pleasant personality and ability to work independently without close supervision.
- Skilled communicator with the ability to build strong relationships with people at all levels.
- Honest, self-starter, motivated, disciplined, and passionate about work.
- Proven experience in working to deadlines.
- Willing to work on a shift basis.
- Willing to work extra hours daily as and when required by the Management.
- Conduct new intake briefings to onboard staff and ensure ID creation processes are completed efficiently.
- Check daily Cash on Delivery (COD) payments and verify that dispatchers bank in payments on a timely basis.
- Liaise with HQ regarding any urgent parcels to ensure smooth communication and resolution.
- Attend all training sessions provided by the company to enhance skills and stay updated on procedures.
- Reply to CRM inquiries promptly and ensure customer issues are resolved effectively.
- Update records for damaged and problematic parcels, ensuring timely follow-up and resolution.
- Track and provide proof of delivery (POD) documentation to verify successful parcel deliveries.
- Monitor the parcel lifecycle and provide regular status updates.
- Track N13 departure and arrival schedules, ensuring accurate reporting.
- Check proof of problematic parcels and update records for return parcels as required.
- Process arbitration cases related to parcel disputes efficiently and with attention to detail.
- Review and update quality monitoring tickers to maintain operational standards.
- Handle problematic parcels and provide overnight updates to ensure timely resolution.
- Perform duties professionally and courteously in line with the company image, respecting all road users.
- Follow supervisor’s instructions and perform tasks as assigned.
- Ensure the security and integrity of all shipments while in care.
- Opportunities for promotions and growth within the organization.
- Training programs to support career and skill development.
- Networking opportunities and collaborations with professionals across various departments and levels in the organization, enhancing career prospects.