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Operation Admin Officer

RM 2,000 - RM 4,000 / month

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  • Able to converse fluently in Bahasa Melayu and English.
  • Pleasant personality and ability to work independently without close supervision.
  • Skilled communicator with the ability to build strong relationships with people at all levels.
  • Honest, self-starter, motivated, disciplined, and passionate about work.
  • Proven experience in working to deadlines.
  • Willing to work on a shift basis.
  • Willing to work extra hours daily as and when required by the Management.
  • Conduct new intake briefings to onboard staff and ensure ID creation processes are completed efficiently.
  • Check daily Cash on Delivery (COD) payments and verify that dispatchers bank in payments on a timely basis.
  • Liaise with HQ regarding any urgent parcels to ensure smooth communication and resolution.
  • Attend all training sessions provided by the company to enhance skills and stay updated on procedures.
  • Reply to CRM inquiries promptly and ensure customer issues are resolved effectively.
  • Update records for damaged and problematic parcels, ensuring timely follow-up and resolution.
  • Track and provide proof of delivery (POD) documentation to verify successful parcel deliveries.
  • Monitor the parcel lifecycle and provide regular status updates.
  • Track N13 departure and arrival schedules, ensuring accurate reporting.
  • Check proof of problematic parcels and update records for return parcels as required.
  • Process arbitration cases related to parcel disputes efficiently and with attention to detail.
  • Review and update quality monitoring tickers to maintain operational standards.
  • Handle problematic parcels and provide overnight updates to ensure timely resolution.
  • Perform duties professionally and courteously in line with the company image, respecting all road users.
  • Follow supervisor’s instructions and perform tasks as assigned.
  • Ensure the security and integrity of all shipments while in care.
  • Opportunities for promotions and growth within the organization.
  • Training programs to support career and skill development.
  • Networking opportunities and collaborations with professionals across various departments and levels in the organization, enhancing career prospects.