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Outlet Supervisor / Supervisor (Petaling Jaya)

RM 3,000 - RM 5,000 / month

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We are looking for Assistant Supervisor / Supervisor for our outlet at Petaling Jaya. At CHAGEE, we believe that all outlet staff is the bloodline of the company as they are the front-liner who bring the up most services and product to satisfy the needs of all CHAGEE’s customers. Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

  • Expected to work at highest standard at all times to ensure outlets product and service quality.
  • Manage and to brew the beverage based out in-house recipe.
  • Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.
  • Forecast and set sales target with actions in place to meet sales target set.
  • Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.
  • Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.
  • Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.
  • Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
  • Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.
  • Ensure outlet operation guide is adhere to by outlet and staff at all time.
  • Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
  • Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.
  • Required to participate in operational process, including preparation of beverages, handle cashier position and any other relevant task of outlets.
  • Ability to speak and write in English and Bahasa Malaysia fluently.
  • Must possess at least an SPM Certification.
  • Minimum 3 Years of Experience in F&B Outlet Management.
  • Strong Teamwork Skills to achieve outlet targets and ensure smooth operations.
  • Self-Discipline and Self-Driven to stay updated with industry Knowledge and Skillset to fulfill tasks in outlet operations.
  • Basic Computer Skills, including proficiency in Microsoft Excel, PowerPoint, and other relevant software.
  • Must Possess Own Transportation.
  • Willing to Travel.
  • Salary Range: RM 3k - 5k.
  • Basic plus Allowance & Incentives up to RM 5,000 depending on candidate experience with additional Incentive provided.
  • Employee Benefit.
  • On-job Training & Development Provided.
  • Rapid Career Advancement based on candidate on-job performance.
  • Various Locations Available.
  • Free CHAGEE Drinks.
  • EPF SOCSO.