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- Assist in routine maintenance of hardware and software, including installations, updates, and configurations. - Support day-to-day network operations and basic troubleshooting of connectivity issues. - Help monitor and maintain CCTV and security systems under the supervision of the IT Executive. - Provide first-level support for employee IT issues and escalate more complex problems. - Maintain inventory of IT equipment and track movement, usage, and disposal. - Support compliance efforts by keeping records of software and license usage. - Assist in user training and dissemination of IT policies and best practices. - Document IT support activities and maintain logs of technical issues and solutions.