Agency Development Head (Tawau)

Location: Tawau, Sabah Job Summary Manages and directs employees in the sale and distribution of Zurich Life Insurance products and services to achieve and sustain profitable growth (i.e. writing new business, retaining existing accounts, providing quality service, increasing market share and product mix while operating within Strategic Business Unit guidelines). Job Accountabilities - Key Accountabilities Select, train, develop, and coach team members, assess their performance, and provide recommendations on other human resource issues (e.g., promotions, transfers, salary administration and terminations). Manage the sales and service activities of the management team to increase new business and retention in all account product offerings. Manage operations for cost efficiency; continuously evaluates opportunities to reduce costs and improve operations; monitor and maintain expenses within the approved budget. Manage the Customer Service Index program to ensure results are reported to senior management. Business Accountabilities Manage relationship with key customer/area of responsibility. Develop or enable the development of new and expanding business opportunities. As needs arise, use network of contacts with specialized expertise. Identify opportunities and risks associated with changes in the external environment, looking forward 1 -2 years. Design, recommend and implement changes to processes, systems. Develop and implement annual budget for area of responsibility. Set and execute operational objectives and plans aligned to the strategy of the Shared Services Unit/Strategic Business Unit. Ensure that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed for area of responsibility. Regularly monitors and evaluates activities to identify potential risks and issues of non-compliance. Participate or may lead risk assessment for their area of responsibility and escalates potential issues to higher management. Job Qualifications Required: Bachelor's Degree and 5 or more years of experience in the Sales area OR High School Diploma or Equivalent and 7 or more years of experience in the Sales area AND 2 or more years of direct sales experience Experience analyzing financial statements and financial reports Licensed to sell insurance products Preferred: Strong knowledge of the principles of sales, sales techniques, and sales terminology Microsoft Office skills Knowledge of customers' business and operations People management experience Ability to multi-task Ability to work in a team environment At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that. Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics. With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. You are the heart & soul of Zurich! At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified Let’s continue to grow together!