Epicareer Might not Working Properly
Learn More

Customer Support Specialist

Salary undisclosed

Checking job availability...

Original
Simplified
- Provide expert technical support and guidance on our products and services. - Diagnose and resolve issues with a focus on first-call resolution and over-the-line diagnostics. - Manage service tickets efficiently: open, monitor, update, and close cases promptly. - Handle billing and payment inquiries accurately and professionally. - Follow up on outstanding payments and coordinate with clients to ensure timely collections. - Support sales by identifying customer needs, suggesting suitable products/services, and assisting with order processing. - Address and resolve customer complaints to maintain high satisfaction levels. - Collaborate with Level 2 Technical Support for issue escalation and resolution. - Document technical issues and customer requests clearly for internal teams. - Respond to customers via official channels — including WhatsApp, phone, and email. - Deliver timely, courteous, and professional responses in every interaction. - Maintain strong customer relationships and identify opportunities to enhance service or upsell.