Sales Coordinator / Customer Service

Assist the sales team in contacting new and existing customers. Manage administrative tasks including paperwork and documentation. Prepare invoices and follow up on customer payments. Schedule and coordinate appointments between salespersons and customers. Collaborate with the team to meet overall team and company targets. Interact directly with customers and suppliers/principals via phone, email, or in person. Respond promptly to customer and supplier inquiries and assist the sales team in managing customer complaints. Maintain accurate records of customer interactions and transactions. Handle general office administration. Communicate and coordinate effectively with internal departments. Follow up on customer interactions to ensure satisfaction and resolution. Provide feedback to improve customer service processes. Carry out any other related tasks or assignments as required from time to time.