Sales Support Executive

Job scope: Handle queries from Account Managers through email, and telephone. Maintain a high level of internal customer service by ensuring timely and professional communication. Process and validate all new sales submissions from the Account Management team. Ensure the accuracy of submitted data, verifying that all relevant fields are completed correctly and CRM records are updated. Cross-check order values and discounting against current Price Books to confirm data accuracy. Collaborate with the Finance team and Sales Managers to address order-related queries. Work closely with Account Managers to resolve issues and ensure smooth order processing. Liaise with the internal team to identify and resolve bugs/issues related to CRM. Work with stakeholders to identify quick wins and recommend improvements in processes and systems. Highlight inefficient working practices to managers and contribute to process enhancements. Identify opportunities to streamline account management, such as recommending alternative account types or management methods. Identify and resolve order and account-related issues within the terms of contracts. Propose practical solutions to ensure customer satisfaction and operational efficiency. Ensure data accuracy and integrity within CRM. Proactively follow up on outstanding queries to ensure timely resolution. Requirement: 1. Malaysian citizen only, below 35 years old 2. Bachelor’s Degree in a relevant field. 3. Expertise in Finance, Business Administration, or Marketing to support business operations effectively and ensure alignment with organizational goals. 4. Fluency in Mandarin and Cantonese (both spoken and written). 5. Proficiency in Google Sheet or Excel for reporting and analysis.