
Associate, Functional Reference - Contribution Department
Salary undisclosed
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- Oversee day-to-day Contribution Management System (CMS)’s core and portal operations, including performance monitoring, troubleshooting, issue resolution, and enhancements to support business operations.
- Serve as the main contact for system vendors, ensuring clear communication, and timely resolution of issues and enhancements.
- Analyse contribution management processes, gather business user requirements and recommend system improvements to meet operational goals.
- Coordinate new system projects, track progress, manage timelines, and lead functional testing, including User Acceptance Testing (UAT).
- Define and document integration requirements for the system’s core and portal, ensuring seamless compatibility with existing systems and platforms. Oversee interface specifications, data flows, and interoperability to maintain efficient system operations.
- Manage the execution of Contribution Reporting System (CRS) enhancements, from the requirements gathering phase up until the user testing and deployment.
- Maintain and monitor system data within the core and portal to ensure accuracy, consistency, and proper data flow. Perform regular data audits, resolve inconsistencies, and implement improvements to align with business and compliance requirements.
- Act as the main liaison with the digital team for troubleshooting and technical support for all systems and tools within the department.
- Bachelor’s Degree in Business Administration, Business Analytics, Computer Science, or any related field.
- Minimum 5 years of working experience in data management, system development, or business analytics.
- Possess analytical and problem-solving skills, oral and written communication skills, and project management skills.
- ANNUAL LEAVE
- EPF
- SOCSO