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Sea Technical Support

RM 5,500 - RM 7,000 / month

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  • Able to work with Aucotec in-house software and able to analyse the prospects/customers issue to define optimal solutions based on our portfolio for the client.
  • Candidate have to liaise with customer around South East Asia ("SEA") for software troubleshooting.
  • Updated on new features in the product and transform functions to the message of customer value.
  • As a senior consultant, you must also work in other parts of the business, such as training or support to our partners if needed.
  • Involve in post sales activities - assists account manager to manage client's request, expectations & troubleshooting.
  • Able to handle engineering specifications, calculation, risk assessments.
  • Work mainly with client account on planning, presenting and follow up prospect (if needed).
  • Presentations at trade shows and Onsite customer consultation, if necessary.
  • Candidate must possess at least an Degree in Chemical Engineering or related engineering field.
  • Candidate with Electrical/Process/Plant engineering experience will be preferable.
  • Must have experience in using engineering software such as AutoCAD or SmartPlan.
  • Have experience in process/ waste water treatment / petrochemical will be preferable.
  • Minimum 3 years of working experience.
  • Able to use programming software will have added advantage.
  • Excellent communication, negotiation, and interpersonal skills. Wiling to learn and explore on software customisation.
  • Ability to work independently and work proactively with clients and teams.
  • Willing to travel around SEA region.
  • Proficient in spoken and written Bahasa Malaysia, English, and Mandarin.
  • KWSP, SOCSO, EIS included
  • Min 14 annual leave per year, increase as working tenure increases.
  • We provide hospitalisation and GP medical coverage. You may claim up to the limit of your position.
  • Travelling and parking allowance will be provided, if any.
  • The working days will be on Monday to Friday.
  • Hybrid working arrangement. Friday working from home. Flexible and easy going culture.