Why join us?
Fee Billing team currently manages fee billing related tasks for raising and collection of fees for all services and product offerings in Securities Services; GC (Global Custody), DCC (Direct Custody), FA (Funds), GTFS (Global Trustee Fiduciary Service), and BOSS (Broker Outsourcing), across 25 countries where Securities Services operates.
Opportunity:
Produces invoices within the agreed timelines and to the accuracy agreed and forward the same to our customers for payment. Follow up for the charges payable, recover them, apply the received funds to the respective ledgers and reconcile the outstanding. The invoices are reviewed and analyzed for issues or errors before they are sent out to prevent customer dissatisfaction or complaints. The Fee letters agreed with the customers are reviewed on the system annually for accuracy of data capture.
What you’ll do:
- Develop a highly engaged team with strong alignment to the business.
- Manage and help reduce operational loses year on year and bring in adequate controls to support the same.
- Challenge existing processes and help streamline and standardize them across all countries.
- Securities Services is a high-risk area with increasing complexity and regulatory scrutiny due to the current regulatory environment in Securities Services and Financial Services industry. The job holder is required to keep up to date with the changing environment, policies and processes.
- The job holder is continuously required to reassess the operational risks associated with the role and the inherent business, taking account of changing economic or market conditions, legal and regulatory changes, operational procedure and practices, management restructuring and the impact to new technology.
- Ensure invoices are sent to the clients in a timely, accurate and to the standards agreed.
- Ability to take ownership for deliverables and to work independently with little or no supervision.
- Proactively identify new areas of improvement for self and team. Problems are identified and resolved to provide better customer satisfaction and experience.
- Review and implement any system changes that are needed to do the work effectively and efficiently.
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
What you will need to succeed in the role:
- At least five years of experience in Market and Securities Services Business.
- A degree in Finance, Accounting, Business Administration, or a related field is preferred, with additional certifications in financial management or related areas being advantageous.
- Leadership experience is preferred with proven ability to lead and develop a team. Experience in managing performance, delegating responsibilities and driving process improvement
- Project management skills with ability to manage multiple priorities and deadlines, implement new systems or processes and drive operational efficiency.
- Risk awareness and control framework with deep understanding of financial and operational risks in fee billing process. Ability to design, implement and monitor effective internal control.
- Strong analytical and problem-solving skills: Ability to analyze complex financial data and processes to ensure accurate and timely invoicing for client and ability to quickly identify issues and implement solutions.
- Attention to detail: High level of accuracy and attention to detail in handling client invoicing, financial records and reconciliation processes.
- Excellent communication skills: Strong verbal and written communication skills to liaise effectively with internal teams and external stakeholders.
- Adaptability and flexibility: Ability to quickly adjust to changes in client needs, market conditions and evolving business practices
- Ability to work independently: Complete assigned tasks within the established timeframe, complete regular assignments without reminders or additional requests.
What additional skills will be good to have?
- Very good written and verbal English language skills.
- Excel knowledge, short keys, basic formulas.
- Good negotiation and influencing skills.
- Good to have experience in fee billing/client invoicing experience.
- Eye for detail in capturing data correctly and accurately and identifying errors/mistakes.