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Customer Service Executive - CS

RM 1,800 - RM 2,700 / month

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We are looking for Customer Service Executive (SOC Advisors) to join our Contact Center, serving as the front line in addressing customer concerns.

This role requires a level of tech-savviness to handle phone inquiries while efficiently using a computer to search for information and enter data. As the SOC Call Center provides 24/7 phone support, night shifts, weekends and overnight shifts are required.

RESPONSIBILITIES

  • To handle inbound and outbound telephone calls, emails, and other tasks effectively and efficiently.
  • To provide first-level technical support according to procedures and available tools to ensure resolution fix end to end.
  • To manage and resolve customer issues quickly and to their complete satisfaction from inquiries and requests based on the latest updates communicated.
  • To keep our customers informed about our line of products and services, and how best to utilize them.
  • To manage existing customer requests for data updates, account renewal, migration, sold replacement, troubleshooting, and complaint management.
  • To identify and provide input to customer problems so that handling can be improved, or even better the issues eliminated.
  • To assist installers in registering, test, and activate a new account in the system.
  • To manage alerts involving theft, crash-call requests, and Stolen Vehicle Recovery following strictly the guidelines from superior.
  • To undertake any ad-hoc duties assigned by the Supervisor and/or from the management occasionally.

QUALIFICATIONS

  • Passes a minimum diploma/degree or its equivalent in any discipline.
  • At least 1-2 years (s) of working experience in a customer-oriented industry-telemarketing, customer service, or help desk.
  • Good communication skills in English and Bahasa Malaysia.
  • Excellent work attitude with good time management.

Job Type: Full-time

Pay: RM2,300.00 - RM2,700.00 per month

Language:

  • English (Preferred)

Work Location: In person

Job Type: Full-time

Pay: RM1,800.00 - RM2,700.00 per month

Schedule:

  • Day shift
  • Early shift
  • Night shift
  • Rotational shift

Ability to commute/relocate:

  • Shah Alam: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Bahasa Malaysia (Preferred)

Work Location: In person