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Guest Service Agent

  • Full Time, onsite
  • ibis Styles Kuala Lumpur Fraser Business Park
  • Kuala Lumpur, Malaysia
RM 1,700 - RM 2,200 / month

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Job Purpose:

As a Guest Service Agent, you will be the first point of contact for our guests, providing a warm welcome. You are responsible for ensuring a seamless guest journey from arrival to departure, consistently exceeding guest expectations and upholding hospitality standards.

Key Responsibilities:

  • Greet, welcome, and assist guests in a friendly and professional manner.
  • Perform check-in and check-out procedures efficiently using the hotel’s PMS system.
  • Handle reservations, room assignments, and guest requests accurately and promptly.
  • Provide information on hotel services, facilities, and local attractions.
  • Resolve guest complaints or issues with a proactive and solution-oriented attitude.
  • Process payments, maintain accurate guest accounts, and manage billing inquiries.
  • Ensure the front desk area is clean, organized, and presentable at all times.
  • Communicate effectively with housekeeping and other departments for guest needs.
  • Follow brand standards, grooming guidelines, and safety/security procedures.
  • Support team members and assist with other front office tasks as needed.

Requirements:

  • Previous experience in a front office or guest-facing hospitality role preferred.
  • Knowledge of Opera or similar PMS systems is an advantage.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work under pressure in a fast-paced environment.
  • Fluent in English (additional languages are a plus).
  • Flexibility to work shifts, weekends, and public holidays.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM2,200.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift

Supplemental Pay:

  • Overtime pay

Work Location: In person