Customer Service (Answering calls) - Times Square KL
RM 2,150 - RM 2,150 / month
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- Intake on 5 May 2025
- Min. SPM holder
- Good command in English and Bahasa Malaysia (read, written, and spoken)
- Computer literate with basic knowledge of MS Office applications,
- Pass pre-phone interview & assessments.
Responsibility
Job scope
- Excellent telephone etiquette (professional, confident and patient)
- Handle incoming customer enquiries over the telephone
- Identify cause of problems and recommend solutions
- Assist customer to solve their problem/issue (prepaid/postpaid issue, billing etc)
Working Days
- 5 working days, 2 rest days (can be on weekend or weekdays)
Working Shift:
- Morning
- 8:00am - 5:00pm
- 9:00am - 6:00pm
- Evening
- 1:00pm - 10:00pm
- 3:00pm - 12:00am
Remuneration Package
- Basic salary: RM2,150.00 (Fixed)
- KPI allowance: Maximum RM1000.00 (performance based)
- Shift allowance (depends on working shift)
- OT allowance (If applicable)
Benefits
- Annual Increment (Based on performance)
- Annual Bonus (Based on performance)
- Appreciation incentives (up to RM1000.00)
- Enjoying staff discount with other shop lot inside mall
- Internal activities (Customer Service Weeks etc)
Location: Level 10, Berjaya Times Square Jalan Imbi, Kuala Lumpur
Reachable by Monorail Imbi Station
Job Type: Full-time
Pay: RM2,150.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
Application Question(s):
- How much is your expected salary?
- Are you able to join on 5 May 2025?
Education:
- STM/STPM (Preferred)
Language:
- Mandarin (Preferred)
Expected Start Date: 05/05/2025