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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Subject Matter Expert (SME) – Contact Centre

Salary undisclosed
Checking job availability...
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Job Summary:

The Subject Matter Expert (SME) serves as a key resource in the contact centre, providing in-depth knowledge of products, processes, systems, and customer handling practices. The SME supports agents in day-to-day operations, ensures service excellence, and collaborates with stakeholders to maintain and enhance quality standards.

Key Responsibilities:

  • Act as the go-to expert for frontline agents on policies, procedures, and product-related inquiries.
  • Provide real-time support to agents during escalations or complex customer interactions.
  • Assist with onboarding and training of new hires and upskilling of existing agents.
  • Monitor live chats, calls, or emails and provide feedback for improvement.
  • Identify recurring issues, knowledge gaps, and recommend training or system improvements.
  • Collaborate with Team Leaders and QA to align performance goals with process compliance.
  • Contribute to the creation and updating of knowledge base articles and FAQs.
  • Handle escalated customer issues when required, ensuring resolution within SLAs.
  • Participate in calibration sessions and internal audits.
  • Maintain up-to-date knowledge of all campaigns, processes, and updates from the client/business unit.

Requirements:

  • Proven experience in a contact centre environment, preferably in a senior agent or SME capacity.
  • Strong understanding of contact centre operations, customer service standards, and KPI metrics.
  • Excellent communication and interpersonal skills.
  • Problem-solving skills and the ability to work under pressure.
  • Detail-oriented with a proactive approach to continuous improvement.
  • Comfortable with CRM, ticketing tools, and internal knowledge management systems.

Preferred Qualifications:

  • At least 1 year of experience as a Senior Agent, Team Leader, or equivalent support role.
  • Experience with training, coaching, or mentoring is a plus.
  • Familiarity with the industry (e.g. telco, e-commerce, finance) is highly advantageous.

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Senior Agent: 1 year (Preferred)
  • Team Leader: 1 year (Preferred)

Work Location: In person