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Admin, Operations & Customer Support Assistant

RM 2,000 - RM 2,500 / month

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Job Overview:

We are seeking a detail-oriented and organized Admin, Operations & Customer Support Assistant to support our operations team in executing daily functions to ensure smooth business processes. The ideal candidate will be proactive, able to multi-task, and possess strong communication skills to facilitate collaboration among various departments.

KEY RESPONSIBILITIES:

Administrative Support:

· Provide administrative assistance to the operations team.

· Prepare and maintain documents, reports, and presentations as needed.

Data Management:

· Assist in the collection and analysis of operational data to inform decision-making.

· Maintain and update operational databases, ensuring accurate and timely information is available.

Customer Support:

· Respond to customer inquiries via phone, email, chat, and social media promptly and professionally.

· Provide accurate information regarding products, services, and policies.

· Assist customers in troubleshooting and resolving issues related to products and services.

· Escalate complex issues to management or relevant departments when necessary.

· Document customer interactions and issues in the Customer Management System (CMS) for tracking and follow-up.

· Maintain accurate records of customer feedback and complaints.

· Build strong relationships with customers and provide personalized support to enhance the customer experience.

· Educate customers about product features, updates, and best practices.

· Work closely with team members and other departments to ensure timely resolution of customer issues.

· Participate in team meetings and provide feedback on processes and procedures.

Inventory Management:

· Update inventory records in the inventory management system to ensure accuracy.

· Perform regular inventory counts and reconcile discrepancies between physical counts and system records.

· Maintain organization in the storage areas and ensure that items are stored safely and efficiently.

QUALIFICATIONS:

Education:

· Min Diploma in any field. SPM holder with related experience will be consider.

Skills:

· Strong organizational and time management skills.

· Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

· Excellent verbal and written communication skills.

· Ability to work independently and as part of a team.

· Attention to detail and problem-solving abilities.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Schedule:

  • Monday to Friday

Work Location: In person